Irawan, B. et al. 2021. Sistem Pendukung Keputusan Tingkat Kepuasan Pasien terhadap Mutu Pelayanan Rumah Sakit berdasarkan Metode ServQual. CESS (Journal of Computer Engineering, System and Science). 6, 1 (Jan. 2021), 10–19. DOI:https://doi.org/10.24114/cess.v6i1.21023.