Maulana, U., Fauziah, F., & Sholihati, I. D. (2022). Forward Chaining Algorithm and Simple Additive Weighting (SAW) in Smart HelpDesk Ticketing Information System. CESS (Journal of Computer Engineering, System and Science), 7(1), 195–208. https://doi.org/10.24114/cess.v7i1.29750