IRAWAN, Beny; SITANGGANG, Erwin Daniel; ACHMADY, Sayed. Sistem Pendukung Keputusan Tingkat Kepuasan Pasien terhadap Mutu Pelayanan Rumah Sakit berdasarkan Metode ServQual. CESS (Journal of Computer Engineering, System and Science), [S. l.], v. 6, n. 1, p. 10–19, 2021. DOI: 10.24114/cess.v6i1.21023. Disponível em: https://jurnal.unimed.ac.id/2012/index.php/cess/article/view/21023. Acesso em: 4 jul. 2025.