MAULANA, Ucup; FAUZIAH, Fauziah; SHOLIHATI, Ira Diana. Forward Chaining Algorithm and Simple Additive Weighting (SAW) in Smart HelpDesk Ticketing Information System. CESS (Journal of Computer Engineering, System and Science), [S. l.], v. 7, n. 1, p. 195–208, 2022. DOI: 10.24114/cess.v7i1.29750. Disponível em: https://jurnal.unimed.ac.id/2012/index.php/cess/article/view/29750. Acesso em: 4 jul. 2025.