Forward Chaining Algorithm and Simple Additive Weighting (SAW) in Smart HelpDesk Ticketing Information System. Com, Engine, Sys, Sci [Internet]. 17 Januari 2022 [dikutip 30 Agustus 2026];7(1):195-208. Tersedia pada: https://jurnal.unimed.ac.id/2012/index.php/cess/article/view/29750