1.
Penerapan Customer Satisfaction Index untuk Mengukur Tingkat Kepuasan Tamu terhadap Pelayanan di DeliHomestay. CESS (Journal of Computer Engineering, System and Science) [Internet]. 31 Juli 2024 [dikutip 7 Mei 2026];9(2):670-83. Tersedia pada: https://jurnal.unimed.ac.id/2012/index.php/cess/article/view/61693