PELATIHAN PSYCHOLOGICAL CAPITAL UNTUK MENINGKATKAN ORGANIZATIONAL CITIZENSHIP BEHAVIOR

Gracia Jason Magdalena Sihombing, Dian Eko Wicaksono

Abstract


Adanya perubahan era menjadi revolusi industri 4.0 ini ditandai dengan banyaknya perusahaan rintisan baru yang berdiri, salah satunya adalah perusahaan PT. XYZ dan PT. MNU. Munculnya banyak perusahaan rintisan baru dapat menjadi tantangan tersendiri bagi perusahaan baru lainnya untuk bisa tetap bertahan. Menanggapi fenomena yang terjadi, peneliti melakukan penelitian ini dengan tujuan untuk meningkatkan organizational citizenship behavior (OCB) melalui pelatihan psychological capital (psycap) agar PT. XYZ dan PT. MNU dapat menjalankan bisnis dengan efektif dalam menghadapi era ini. Pelatihan ini dilakukan pada karyawan di perusahaan yang bergerak di bidang pelayanan dan jasa yaitu PT. XYZ dan PT. MNU di Surabaya. Materi disampaikan dalam enam sesi dan menggunakan metode lecturette, permainan, role play, tugas tertulis, dan diskusi kelompok. Karyawan yang menjadi partisipan pada pelatihan ini berjumlah 14 orang. Data dikumpulkan sebelum dan sesudah pelatihan dilakukan dengan menggunakan angket Organizational Citizenship Behavior Scale (OCBs) dan Psychological Capital Questionnaire (PCQ). Analisis data kuantitatif menunjukkan bahwa terdapat perbedaan signifikan pada kedua variabel. Berdasarkan hasil ini dapat disimpulkan bahwa pelatihan psychological capital efektif untuk meningkatkan organizational citizenship behavior.


Keywords


organizational citizenship behavior, psychological capital, era revolusi 4.0

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References


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DOI: https://doi.org/10.24114/konseling.v21i2.41111

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